CAPABILITIES

Redbourne is able to use the following technologies to deliver Business Process Outsourcing solutions for your organisation:

• Computer-Telephony Integration (CTI): integrates computer and telephone systems to automate contact centres and generate accurate reports.
• Voice over Internet Protocol (VoIP): enables significant reduction in call costs while not sacrificing systems security.
• Interactive Voice Response (IVR): enable clients to access required information and services via an automated infrastructure.
• Document Management System: create and manage a paperless office.
• Sophisticated Contact Centre Management Software: real-time tracking of contact centre activity enables your business to understand client demands and generate easy-to-read and reliable standardised reports.
• Workflow Optimisation: customise resource allocation to maximise efficiencies whilst not sacrificing client satisfaction.
• Multi-channel Communications (Phone, Email, SMS, Internet and TTY phone): enables clients to access services in their preferred communication medium.
• Online-access to Databases and Reporting Functions: enables your business to access and generate reports remotely to monitor the service and the effectiveness of the BPO solution.
• Call/Contact Monitoring and Recording: maintain accurate records of client contact sessions including phone and email contacts.
• Electronic Form/Document Processing: reduce double entry and eliminate error whilst not altering current paper-based collection procedures. Redbourne is capable of processing your forms and documents via intelligent software to drastically reduce processing costs.